Cancellation & Refund Policy — Track2Digital

Cancellation & Refund Policy

Last updated: September 13, 2025

Summary: We sell digital products and services. Most digital purchases are non-refundable once delivered, but we review eligible refund requests on a case-by-case basis.

1. Scope

This policy applies to purchases made on Track2Digital including one-time digital products, subscriptions, and custom services.

2. Cancellations

Subscriptions: Can be cancelled anytime to stop future billing.
One-time products: Cancelled before delivery will be refunded in full (minus non-refundable transaction fees).

3. Refunds After Delivery

Refunds may be offered only if:

  • Product not delivered within promised timeline,
  • Technical fault that cannot be fixed,
  • Duplicate charge or payment error.

4. How to Request

Email [email protected] with your Order ID and details. We reply within 2 working days and decide within 5 working days.

5. Processing

Approved refunds are processed back to the original payment method within 5–14 business days, subject to bank/provider timelines.

6. Governing Law

This policy is governed by Indian law. Courts in West Bengal, India have jurisdiction.

Address: Andal, Durgapur, India
© 2025 Track2Digital. All rights reserved.

Frequently Asked Questions

1. What services does Track2Digital Pvt. Ltd offer?

Track2Digital specializes in digital advertising services, including social media marketing, pay-per-click campaigns, SEO strategies, and Amazon book publishing solutions.

2. How can Track2Digital help with Amazon book publishing?

We provide end-to-end Amazon book publishing services, including manuscript formatting, cover design, keyword optimization, and marketing strategies to ensure your book reaches its target audience.

3. What makes Track2Digital unique in digital advertising?

Our team combines creativity with data-driven strategies, ensuring each campaign maximizes ROI. Additionally, we integrate innovative technologies and personalized approaches to deliver outstanding results.

4. Do you work with all types of businesses?

Yes! Whether you're a startup, small business, or an established brand, we tailor our digital advertising and publishing solutions to meet your specific needs.

5. How does the Amazon book publishing process work?

Our process includes content review, formatting, cover design, uploading to Amazon Kindle Direct Publishing (KDP), and ongoing support for marketing and promotion.

6. Can you manage advertising campaigns for self-published authors?

Absolutely! We offer specialized ad management services for self-published authors, including Amazon Ads, social media promotions, and email marketing campaigns.

7. How do you ensure the success of digital advertising campaigns?

We use advanced analytics, market research, and continuous optimization to refine ad campaigns, ensuring they reach the right audience at the right time.

8. Are there any specific tools or platforms you use?

Yes, we use industry-leading tools like Google Ads, Facebook Ads Manager, and Amazon KDP tools to deliver impactful results.

9. What is the typical timeline for an Amazon book launch?

The timeline varies based on the project, but a typical Amazon book launch can take 4–6 weeks, from manuscript preparation to publication and marketing.

10. How can I get started with Track2Digital?

Simply reach out to us via our contact page, and our team will schedule a consultation to discuss your project needs and goals.